That person who is our boss has a tremendous impact on us at work — far beyond the obvious things like which office we are assigned to, or the jobs we do each day. The better the boss, the more engaged team members are, and the better their performance.
In one study of more than 2,500 leaders in a large financial services company, the engagement, satisfaction, and commitment levels of people working for the organization's worst leaders was only 4%, while the engagement, satisfaction, and commitment levels of people working for the organization's best leaders was an astronomical 92%.
When you're a boss, what you say matters. Your words can have an immediate — and long-lasting — effect on your people, and as a result, on your customers, suppliers, shareholders, and community.
While there are many things the best leaders say to the members of their team to inspire them to greater levels of engagement and performance, there are some things you should just never say — particularly this one thing:
"I give up."
To read full article, click here.
Source: The Build Network (www.businessinsider.com)
